5

This was the 1st time I was taking my Lexus to RIX, as my warranty & service agreement with Lexus was now expired. RIX Shop is certified to work on Lexus vehicles. I was able to schedule a convenient appt with Rick when I called in. On arrival I was greeted and quickly registered for the maintenance services requested on my car. I then enjoyed a cup of coffee and read my book while waiting, and within an hour I was on my way. The next day I received a follow-up text from RIX asking if there were any concerns or anything else they could do for me. I’ll be back in soon for my annual service on my Honda S2000 before I make my trip down to the Tail of the Dragon run in June with my son. Tks Rick, I trust you and your Team! Good Service, organized, and a sparkling clean facility. Jerry

5

Rick and his team were awesome, I will certainly return for future service.

5

Absolutely exceptional service. From the day I called to get brake pads replaced to when I drove my car home was 24 hours! Rick was extremely responsive, sent a detailed assessment of the damage, ordered parts and performed the service quickly and with utmost quality and professionalism. Cannot recommend them more!

5

Rix is the best! The quality of customer service and knowledge is hands down the best around. Probably the cleanest shop I’ve ever seen too. You can tell they care.

5

I was looking for an independent mechanic that had flexible appointments, was professional yet easy to talk to, and in the Mason area. Rick and his team fit that bill from day one. From the detailed inspection via email, to discussing options over the phone, Rix Auto gives me peace of mind that I am making the right move with the maintenance and repair of ALL 4 of our family vehicles!! I appreciate the text updates as well!

5

I started using Rix Automotive a few years ago because I read a great review in a Mason neighborhood magazine. What a great decision! My husband and I now take both cars, a Toyota and an Infinity for all services. Rick is excellent, fair, communicates well, and his entire team is prompt. You can easily schedule an appointment online, drop your key and pick up at your convenience with the outdoor lockbox. The lobby is a comfortable place to work with a fast wireless connection and close to both I-71 and Liberty Way.

5

Wouldn’t take our vehicles anywhere else!

5

I was referred to RIX by someone who knew I was looking for a fair priced & high quality mechanic I could trust. That’s exactly what I found. I knew my brakes were going bad so I took my car in & Rick checked my car out & said the brakes weren’t safe to drive on & gave me an estimate & fit me in immediately. My car was left clean inside also & they made a follow up call to check on my satisfaction. I highly recommend RIX to take care of your automotive needs also.

5

5

Overall great experience and the communication back and forth while vehicle was being repaired was top notch. Would highly recommend