Mason Auto Repair

We cannot say enough wonderful things about Rix automotive! We first got to know Rick through Kings- our sons are in the same grade and have played almost every sport together over the years. During that time Rick has answered countless questions for my husband and even helped recommend the right vehicle for our family of six- one that would last us for years. That alone says so much about the kind of person he is. Recently, I had the serpentine belt relaxed on my Lexus. Everything seemed fine at first, but shortly afterward my car started making an extremely loud squealing noise. A neighbor offered to take a look and thought it might be brake dust that would eventually wear off, it didn’t. We reached out to Rick and asks if he could take a look. He got us in the very next day. They diagnosed a bad pulley, but here’s what really stood out to us: because we had just had the part replaced and it was still under warranty they recommended that we take it back to the original repair shop and have them replace it under warranty we wouldn’t have to pay for it again. WHO DOES THAT!! We even asked what we owed for the diagnostic, and they told us there was no charge. They could have easily taken our money, but instead they chose to do what was best for our is and save our family money. That kind of honesty and integrity is incredibly hard to find. Then a few weeks later, my husband’s older Lexus suddenly had the check engine light come on and immediately started running rough. We called Rick, and they told us to bring it in the next day. After diagnosing the problem, they found a bad ignition coil. The part needed to be ordered and would normally take a day or two to arrive. But Rick knew how busy our family is and didn’t want us to wait. He actually drove up to Dayton himself to pick up the part so they could get our car fixed sooner. That is above and beyond. We could not be more grateful for Rick and his mechanics. We have NEVER been treated better by another company. They have shown us not only incredible automotive knowledge and service, but genuine kindness, honestly and care. Thank you Rix automotive, for always treating us like family. We are so thankful for everything you have done for us and our family. Customers for life! Sincerely, Carrie & Josh Pachko

I have an older vehicle that my son drives which we had some concerns. RIX performed an inspection and everything checked out fine. Will be coming back for all our future needs.

My appt was made quickly and in my requested time frame. I had called a Toyota dealer but would have had to wait 3 weeks for routine maintenance. I can’t wait 4 weeks! Work was performed and vehicle was delivered as promised. And the mechanic stayed in touch via text-very nice!! I will be a repeat customer!

All good

First time taking my car here they were very professional and took care of the problem fast and efficient definitely will be bringing my car back in the future for any other repairs

The team here was very professional and courteous. I came in for an inspection for loud pops under full steering lock in both directions, and to see if they could diagnose an intermittent rough start issue. While they weren't able to recreate the rough start, I was informed the popping was a loose power steering rack, and I got my car back the same week. The best part? Not a dime spent! My usual shop I went to before charged a $60 diagnostic fee just to say they couldn't find anything and wrote it off as "it's an old car", even though I knew something was off, and it took 2 full weeks to even get in. Getting serviced quickly was a huge breath of fresh air, and I'll be sure to come back to RIX once I can afford the rest of my much needed maintenance. Big shout-out to Adam as well for keeping me updated!

Fast service. Clean office. The only thing is, I wish they had more time slots where I could wait in office for the service to complete.

The reviews are true—RIX is hands down one of the best shops I’ve dealt with. You get dealership-level technical knowledge and experience, but with the honesty, personal service, and fair treatment you’d expect from the trusted mom-and-pop mechanic your dad always told you to take your car to. They are trustworthy, competent, thorough, and fair. I never felt like I was being sold something I didn’t need, and I felt confident that my car was in capable hands. That combination is hard to find. I would absolutely recommend RIX to anyone looking for a shop they can trust.

I am very satisfied with the Service I get from Rix automotive. They do a great job and I think they charge a reasonable price. I would highly recommend Rix automotive.

It is great to have the piece of mind that this is a quality shop. I haven't been to a Honda or Toyota dealership shop in years. They are honest, hard working, and helpful. I've recommended them to everyone I know.