Mason Auto Repair

404 reviews
4152 Mason Pointe Drive, Mason, OH, 45040
Call Us:(513) 586-3882
5

Rix is the best service shop in the city. Ive had multiple experiences of not only superb and headache-free service, but also trustworthy feedback on what could, should, or shouldnt be done with my vehicles. Ill be a loyal lifetime customer - thanks Rick and Team!

Eric, thank you for the kind words! It's always a pleasure to hear kind words from our customers. We take pride in providing top-notch service and empowering our customers so they can make informed decisions when maintaining or repairing their vehicles. Don't hesitate to reach out if you need anything in the future. Thank you for choosing RIX! -Rick, owner.

- RIX Automotive
5

By far the best service shop around Cincinnati!! Especially if you have a 4runner.

Thank you, Mike! I'm pleased to hear that you had a positive experience with us. We pride ourselves on providing excellent service. The 4Runner is a special vehicle to us. We love Toyota Trucks and SUVs! Thank you for your business! -Rick, owner.

- RIX Automotive
5

My first time bringing my truck to Rix. Great people; they REALLY know what they’re doing. Great customer service; Adam was great. I had to drop off and pick up after hours; very easy to do. Most mechanic shops have a key drop off box. Rix has a secured key pick-up! Never seen a shop have that. I choose to schedule my appointment on-line, was super-easy. They sent the invoice to my email and it had a link if I wanted to pay online. Modern shop; old school trust. 5 stars

Thank you for taking the time to leave us the review, Matt! It's great to hear that you had such a positive experience at our shop. We strive to provide exceptional service and convenience to our customers, so we're glad you appreciated our secure key pick-up and online scheduling. I'll be sure to pass along your kind words to Adam and the rest of the team. Thanks again, and we look forward to serving you in the future! Thank you for your business! -Rick, owner.

- RIX Automotive
5

Rix Auto is always a great experience. The workers are kind and tell you exactly what is going on and how much it will cost. I have been going to them for years and I always appreciate the transparency and honesty. Great company and staff!

Thank you for your kind words and loyalty, Raven! I am pleased to hear that you appreciate our transparency and honesty. It's always a pleasure serving you and your Honda. Thank you for your business! -Rick, owner.

- RIX Automotive
5

The AC on my 2013 Toyota Highlander went out . I took it to RIX for repair. Their Master Technicians JK and JV ran tests and determined it was loosing refrigerant at the rear condenser unit. They replaced the entire lines (2) from the front to the rear. Refilled it and now it’s working like new. It was a great experience all around. Adam in the office communicated with me well through out the entire process. I would highly recommend RIX for your automotive repair needs.

Hey Thomas, thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with us and that JK, JV, and Adam were able to take care of your AC issues on your Toyota Highlander. We pride ourselves on providing top-notch service to our customers, and I'm delighted to know that you would highly recommend us. We appreciate your business! -Rick, owner.

- RIX Automotive
5

Rix did an excellent and thorough pre-purchase inspection. Service manager took time to walk me through the report (pros and cons) and I left feeling confident about next steps with the seller. I wish I lived in the area and could use this garage for routine maintenance!

Dear Norbert, thank you for such a great review! We're glad to hear that you had an excellent experience with our service manager Adam. He takes pride in providing thorough inspections and personalized service to ensure your confidence in your purchase. We wish you lived closer too! Thank you for your business! -Rick, owner.

- RIX Automotive
5

The guys at this shop are very professional, knowledgeable, work around your schedule, and get things done in a reasonable amount of time. The prices are also fair which is nice, I feel like they’re cheaper than Honda. They also provide a detailed overview of your vehicle to let you know if you may have upcoming maintenance. I trust them with my high mileage Civic!

Thank you so much for taking the time to leave us the review Mackenzie! I am pleased to hear that our team provided you with top-notch service and that you are satisfied with our prices. We pride ourselves on being professional and knowledgeable, and it's great to hear that you trust us with your high mileage Honda Civic. Thank you for your business! -Rick, owner.

- RIX Automotive
5

Amazing customer service. Rix really worked hard to save us money. It’s hard to find a great Honda mechanic who knows your issue and wants to help. Great experience all around.

Thank you, Jonathan, for your 5-star review! Pleased to hear you had a great experience with us. Appreciate you trusting us with the repairs and maintenance on your Hondas and for taking the time to leave us the review. Thank you for your business!! -Rick, owner.

- RIX Automotive
5

Thank you for the 5-star rating, Pllayne! I am pleased to know that you had a great experience with us here at RIX. Providing excellent service is our top priority, and we look forward to serving you again soon! -Rick, owner.

- RIX Automotive
5

Rix Automotive isn't your average shop. It's clean (much cleaner than you'd expect!), professional, and - most importantly - they care about the outcome. I've had a lot of work done to my baby over the last year or so and everything has met or exceeded my expectations. In an age where customer service has taken a backseat in most organizations, Rix ensures you know what's going on. My vehicle won't be going anywhere else!

Thank you so much for taking the time to leave the kind words, Jeff! We're thrilled to hear that you've had such a positive experience with us. At Rix, we prioritize not only the quality of our work but also the satisfaction of our customers. It's great to know that our commitment to exceptional service has made a difference for you. We appreciate your loyalty and look forward to serving you and your vehicle in the future! -Rick, owner.

- RIX Automotive
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